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Frequently Asked Questions
Orders and shipping
Yes, delivery is completely free for all orders and we use Royal Mail as our carrier.
Standard delivery typically takes 3–5 business days within the UK.
Absolutely! Once your order is dispatched, you’ll receive a tracking link via email.
Returns and Refunds
We provide free returns for up to 90 days after purchase. To qualify, items must remain unused and in their original packaging. Please note that return postage costs are your responsibility.
Please contact our customer service team through the Contact Us page to start the returns process.
Promotions
Yes! Use the code GET20 at checkout to enjoy 20% off your first order.
Please check our homepage or subscribe to our newsletter for the latest deals and offers.
Product Care
Yes, all of our jewellery is designed to be skin-friendly and hypoallergenic. They are also waterproof and tarnish resistant.
Contact and Support
You can reach us via the Contact Us page on our website. You will also find our email address on that page.